CHR White Papers

2015 State of Patient Experience

Catalyst Healthcare Research partnered with The Beryl Institute to conduct the largest study to date on what hospitals, physician practices and long-term care facilities are doing to improve the Patient Experience both in the U.S. and globally. Also see how things have changed since the last major study in 2013. Click here to download.

Patient Experience 2015 Infographic

Click here to see key results from our 2015 State of Patient Experience study in graphic form.

2017 State of Patient Experience

Catalyst Healthcare Research partnered with The Beryl Institute to conduct the largest study to date on what hospitals, physician practices and long-term care facilities are doing to improve the Patient Experience both in the U.S. and globally. Also see how things have changed since the last major study in 2015. Click here to download.

ReviveHealth 2015 National Payor Survey Report

See the results of the 2015 National Payor Survey Report. Click here to download.

What’s Reasonable?

Get a more in-depth analysis of our 2014 "What's Reasonable?" results. Click here to download.

“What’s Reasonable?” infographic

The results of our 2014 "What's Reasonable?" study compiled into an easy-to-read infographic! Click here to download.

2014 “What’s Reasonable?” study

This deck includes only a PDF of the results of the study. Please see the 2014 "What's Reasonable?" webinar for a full audio recording and explanation of results. Click here to download.

2014 “What’s Reasonable?” webinar

Learn what patients want in terms of accessing their doctors and health information, and how these preferences differ by generation. What kinds of online access are consumers seeking? Are patients willing to pay to have an email exchange with their doctor? Would they prefer to make an appointment online or by phone? Find out about patient expectations of online versus conventional access to providers with this webinar. Click here to download.

ReviveHealth 2014 National Payor Survey

See the results of the ReviveHealth 2014 National Payor Survey. Click here to download.

2013 Awareness & Engagement Study Among Tennesseans

See the results of our 2013 Awareness and Engagement Study Among Tennesseans. Click here to download.

Five Questions To Ask About Patient Experience Surveying

Learn about the questions you should be asking about patient experience surveying to get the most out of your investment. Click here to download.

2013 State of Patient Experience

Catalyst Healthcare Research partnered with The Beryl Institute to conduct this study of the State of Patient Experience in 2013. Learn what hospitals are doing to improve the Patient Experience. Find out how things have changed since the last study in 2011. Click here to download.

ReviveHealth Exchange Rates Report

What rates will hospitals get for participating in the new health exchanges? And how are the negotiations going? Find out how things have changed since the previous study. Click here to get the results .

ReviveHealth 2013 National Payor Survey

Catalyst Healthcare Research partnered with ReviveHealth to conduct the 7th Annual ReviveHealth National Payor Survey, an annual survey targeting hospital and health system leaders who negotiate managed care contracts with national health insurance companies. The results provide a national perspective of hospital leaders' opinions of large health plans. The results show Payor specifics, such as favorability, payment rates, processing and paying claims, claims denials, and even level of ease to deal with. Click here to get the results.

Benefits of Capturing Patient Feedback Using Today’s Technology

Find out how online surveying of patients fared against a traditional mail survey process in a head-to-head comparison study conducted for a major medical center. Click here to download this White Paper.

Five Ways Bulletin Board Focus Groups Improve Market Research In Healthcare

Online Bulletin Board Focus Groups are quickly becoming a preferred qualitative research method, and for good reason. At Catalyst Healthcare Research, we've seen the distance that such online discussions have taken our clients in gathering relevant feedback from often difficult-to-reach populations, all while saving them time and money. Read our latest eBook, where we've highlighted five key advantages of using this approach and several case studies. Click here to download.

What’s Reasonable? Patient and Clinician Perspectives in Provision of Service

In our recent national survey of 400 Baby Boomer patients, we learned that a core set of expectations are widely shared regarding one's visit to the doctor. CHR President Dan Prince shared these enlightening findings with patient experience professionals at The Beryl Institute's 2012 Patient Experience Conference, and while doing so gathered reactions from these experts as to whether or not their organizations' physicians are actually fulfilling these patient wants and needs. You may be alarmed by what we discovered. Click here for your PDF copy of the What's Reasonable? Public Study and accompanying mp3 Audio Podcast (21 minutes in length).

Fitter or Fatter? A National Study of Americans

Download the Fitter or Fatter? study results for an in-depth view of the survey questions, answers, and analysis by Catalyst Healthcare Research, which shaped the white paper, 'Living in Denial.'

Living in Denial: Most Overweight Americans Avoid the Truth about Their Health

Catalyst Healthcare Research conducted its Fitter or Fatter? study in early 2011. Respondents - 1,500 Americans, ages 18-65 - clearly see the obesity epidemic as the nation's number one problem, but not their personal problem, even though 60% of respondents were overweight or obese. Download the 'Living In Denial' white paper for the surprising findings and their implications for the actions healthcare leaders must take to make real progress against obesity.

The State of Patient Experience in American Hospitals

Catalyst Healthcare Research conducted the largest study yet of patient experience, commissioned by the The Beryl Institute. The study, presented at the annual Patient Experience Conference in Dallas in April 2011, found hospital executives are pleased with their institutions’ progress on improving patient experience. Click here to get the results.