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CAHPS PLUS
Surveying for Hospitals

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Mail Surveying

to Meet CMS Requirements

  • Standard HCAHPS questions PLUS 5-10 optional ones (your choice)
  • Quarterly and Annual Reports–In our EasyRead formats
  • Regular uploading of results to CMS with no mistakes, no hassles

PLUS

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Online Surveying

To Meet Your Business Needs

  • More results, more quickly, in days rather than weeks, to measure and drive operational improvements
  • Much less expensive than mail method; slash your survey costs by up to 80%
  • Optional Electronic Reporting, so users see relevant results, quickly and securely

We are a CMS-approved survey vendor that uses an
innovative approach to enable hospitals to fulfill their
HCAHPS requirements AND meet their business needs.

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We use a mail survey process that enables you to fully meet your HCAHPS requirements. And, if you wish, we complement that process with an online survey program to help you meet your business needs. In combination, this provides a cost-effective way to measure patient satisfaction with the experience they’ve had in your hospital—using the standard HCAHPS questions—and then obtain more detailed information, more often, by having us conduct online surveys with other patients discharged from your hospital.Choose the program that fits your needs and budget:
• Bronze: Basic HCAHPS survey program that fully conforms to your HCAHPS reporting requirements. Quarterly reporting at hospital level. $5,000 a year.
• Silver: Basic HCAHPS survey program PLUS online surveying of an additional 2,000 patients– to get more information, more quickly. Quarterly reporting at the hospital and department levels. $15,000 a year.
• Gold: Basic HCAHPS survey program PLUS online surveying of an additional 4,500 patients—for larger hospitals or those that want more detailed information. Quarterly reporting at the hospital and department levels PLUS secure access to AlwaysOn Electronic Reporting. Also includes Annual Report + WebEx Presentation. $30,000 a year.

Options:

• Custom Questions: Draw from our QuestionLibrary or compose your own questions, and we’ll add them into the survey process—so you get more value from your investment in surveying patients.
• Sentiment Analysis: We’ll review every comment made by patients on their surveys, code them, and provide you with a summary of the themes that will help you better understand your scores and prioritize your improvement actions.

For more information please contact Dan Prince at [email protected] or 615.297.6535.
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