Click below to learn more about what distinguishes us as a small company serving major brands-- and the reasons why clients choose to work with us.
While other research firms may serve one healthcare client among many other types of businesses, we conduct marketing research and analytics for healthcare clients. Period.
Our principals and team are steeped in the business of healthcare and understand the changing complexion of the healthcare industry. We work with a variety of providers, payers, and suppliers throughout the U.S. Our clients include innovators new to the industry as well as many established organizations, both large and small.
We’re active in the industry too: conducting research for the Nashville Health Care Council, producing our own white papers, and attending (and presenting at) healthcare industry meetings and conferences on a regular basis.
Our deep experience in the healthcare arena offers these advantages:
- We set accelerated project timelines and we meet our deadlines. This is because we come up to speed on potential projects much more quickly than the average firm. Plus we are able to move a project along smoothly over the kinds of speed bumps that would derail a generalist research firm.
- We reach difficult and specialized audiences that are critical to your success. Because we not only understand them but already know what methods work to reach these groups, we are able to solicit input from key consumer and business segments.
- We translate results into a compelling story. We analyze research data in the larger context of where the industry is going and provide guidance and suggestions to help your team make informed decisions based on empirical evidence.
Our principals, Dan Prince and David Butler, share something that sets our company apart from hundreds of other research suppliers. An MBA perspective.
Both principals of the firm have an MBA and both have built their professional reputations on approaching market research with an emphasis on the business implications of that research. Research serves no purpose if it’s conducted in a vacuum, only tells you what you want to hear, or fails to address the underlying questions that sparked the research.
Our team clearly understands that your investment in research has to generate a favorable return, that it must address real business issues, and that the results must be translatable to the decisions leaders must make. That’s why we run our business accordingly.
Bland analytics, dense tables, and look-alike reports aren’t our style. Instead you can expect your results to be reported logically using a combination of colorful graphics, relevant quotes, and meaningful commentary. You can feel comfortable sharing our reports with your executives. And if you wish, we’ll come to your location, shake the hands of those in charge, and present the results, answering every question and engaging your team in a discussion about the implications of our work for your business.
We’re committed to translating information into meaningful findings that not only help organizations improve, but in doing work that ultimately improves the delivery of healthcare in this country.
As a research firm, we’ve always placed a special emphasis on protecting the confidential information clients and survey respondents provide to us. It’s in our DNA.
But we’ve gone further. We’ve taken many steps to increase our level of information security and protect PHI, including putting a mix of administrative, technical, and physical safeguards in place to handle information.
Simply put, we operate our business in a HIPAA compliant manner and expect any vendors we use to do the same. In addition to conducting both an annual internal and external review of our information security, we have also passed a number of formal information security reviews. That’s why healthcare organizations large and small have been willing to continue to do business with us, year after year.
We know that your reputation is on the line. And we know that our’s is too.
Recently a client told us that he trusted us with his most challenging questions and projects; the ones he couldn’t handle internally or confidently hand over to one of the large firms, with their fixed approaches to doing marketing research.
While a compliment to us, it’s also a reflection of the passion that energizes our team every day. We’re curious people. We share the value of continual learning. We enjoy finding out what people think and how they feel. And to honor our corporate value of “clients first” we don’t rest until we’re satisfied that a project’s design will produce useful information and that our analysis will yield insights relevant to your future success. We oversee projects with vigilance and flexibility, adjusting on the fly to steer projects past the inevitable obstacles and pitfalls. And we look forward to sharing the answers to the questions you ask us to address, and to helping you apply the results to improving the experiences, products, and services you provide.
The hands-on involvement of our principals and our corporate culture make a difference; they equip us to handle the toughest projects and the most challenging questions.
Sometimes we’re asked if we do qualitative or quantitative research. The answer is “Yes.” Our philosophy has always been to choose the right tool for the job.
Our healthcare expertise and history of tackling difficult projects gives us an edge in knowing what research and analytic methods will work best in differing situations. In some cases, we may employ only one methodology to meet a client’s research needs, whether that be online focus groups or in-depth telephone interviews. Very often, we use more than one data collection method—such in-person focus groups followed by a sophisticated online survey that employs interactive tools, or combining the use of both online and telephone surveying to better represent the market of interest.
Like a master craftsman intimately attuned with the nuances of each tool, our approach results in more engaged survey respondents, superior sample representation, and, ultimately, better results for every dollar spent.