Health insurance companies struggle to achieve trust with hospital execs
Trust is a fragile commodity, yet the need for it may never be greater. As the shift from volume to value-based payments accelerates, providers and payers are working more closely together than ever negotiating ACOs, Pay for Quality, and Bundled Payments. Trust underlies these contracts, which is why asking about it is the central theme of our annual survey done collaboration with ReviveHealth.
Using a Trust Index we developed based on relevant academic literature on the topic, hospital executives reported on the amount of behavioral reliability, honesty, and fairness they experience with the nation’s largest health insurance companies.
Now in its 9th year, this research shows that overall the level of trust between payers and providers remains low. Some payers are seen as more trustworthy than others—with Cigna scoring the best marks multiple years in a row and UnitedHealthcare the worst.
But all the major payers included in this year’s study have relatively low scores, and the scores have not materially changed year over year, except in one case, where Anthem saw a big dip.
Those are three major findings from our just-released 2015 National Payor Study, conducted jointly by ReviveHealth and Catalyst Healthcare Research.
The survey was conducted using both online and telephone methods, and included just over 200 participants. Respondents were executives with US hospital and health systems, particularly those who negotiate and handle contracts with payer organizations. The survey conducted in 2014 had a similar sample size.
To view a brief PowerPoint deck showing the results for this year and how they compare to last year’s please click here.